Privacy Policy
1. Introduction
The Traders Hideout ("we", "our", "us") respects your right to privacy and is committed to protecting the personal information you share with us in compliance with the Protection of Personal Information Act, 2013 ("POPIA"). This policy explains how we collect, use, disclose and safeguard your personal information.
2. Information We Collect
When you interact with our website, trading community, or services, we may collect the following personal information:
Name and contact details (email address, phone number, etc.)
Login credentials for the Learning Centre
Information you voluntarily provide through contact forms or sign-ups
Trading preferences and account information (where relevant to our educational services)
3. Purpose of Collection
We collect and process personal information in order to:
Provide access to our courses, workshops and trading community
Respond to your enquiries and provide customer support
Share trading education content, updates and marketing communications (only with your consent)
Comply with legal or regulatory requirements
4. Consent and Marketing
By submitting your details via our forms, you consent to the collection and use of your personal information as outlined above.
Marketing emails or SMS communications will only be sent if you opt-in to receive them.
You may withdraw your consent at any time by using the "unsubscribe" link in emails or by contacting us directly.
5. Data Sharing
We will not sell, rent or trade your personal information. We may share information with:
Licensed traders associated with our services, for support and educational purposes
Service providers who assist us in operating our website or delivering our services
Regulators or authorities where legally required
6. Data Retention
Personal information will be retained only for as long as it is needed to provide services or as required by law. Once it is no longer needed, we will securely delete or anonymise it.
7. Your Rights under POPIA
You have the right to:
Request access to the personal information we hold about you
Correct or update your personal information
Request the deletion of your personal information ("right to be forgotten")
Object to the processing of your personal data for marketing purposes
Requests can be sent to pieter@thetradershideout.com.
8. Security of Information
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.
9. Updates to this Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us at:
Email: pieter@thetradershideout.com
Phone: +27 83 444 1283
